Terms of Service

BrallyWorks is an on-demand 3D printing service operated by Insomia Code LLC, a Florida limited liability company doing business as BrallyWorks ("BrallyWorks," "we," "us"). You upload a CAD file, receive an instant quote, pay, and we manufacture the part and ship it to you.

These Terms, our Privacy Policy and our Shipping & Returns policy form the agreement between you and Insomia Code LLC. You accept them when you tick the agreement box at checkout, and they also apply whenever you use the site, upload files or send us messages. If you do not agree, do not use BrallyWorks.

You must be at least 18 and able to form a binding contract. If you order on behalf of a company, you confirm you are authorized to bind it, and "you" includes that company.

You sign in with a one-time code sent to your email address or phone number. Keep access to that inbox or phone secure: anyone who can receive your codes can act on your account. Give us accurate contact and shipping details and keep them current.

You keep all rights to the CAD and 3MF files you upload and to the designs they contain. We do not claim ownership of your designs or of the parts we make from them.

You grant us a limited, non-exclusive, royalty-free license to store, copy, convert, analyze, slice, print and photograph your files and the resulting parts, solely to quote, manufacture, inspect, ship and support your orders, to keep the service secure, and to enforce these Terms. We may also produce aggregated, non-identifying operating statistics (for example print times, material usage and failure rates). We do not sell, publish or reuse your designs, we do not use them to train machine-learning models, and we do not use your files or photos of your parts in marketing without your separate permission.

We treat your files as confidential and limit access to the people and service providers who need them to fulfill your order (see our Privacy Policy). We do not sign individual non-disclosure agreements as part of a standard order. Do not upload files you are not permitted to share with a manufacturer.

Keep your own copies. BrallyWorks is not a backup or file-storage service, and we may delete files that are not part of an order.

By uploading a file or placing an order, you confirm that:

• you own the file or have permission to have it manufactured, and making it will not infringe anyone's patent, copyright, trademark, trade secret or other rights;
• the part is not a prohibited or restricted item under section 5; and
• you are responsible for the design, including its dimensions, strength, fit, function, safety and compliance with any law or standard that applies to how you will use it.

We do not review designs for intellectual property, safety or legal compliance, and we have no duty to do so, although we may.

You may not use BrallyWorks to order, and we will not knowingly make:

• firearms, firearm frames or receivers, suppressors, magazines, conversion devices (such as auto sears), or any other weapon or weapon component, whether or not it would be legal for you to own;
• anything unlawful to make, possess or ship under United States, Florida or your local law, or intended to cause harm;
• counterfeit or infringing goods, including unlicensed replicas of trademarked products;
• drug paraphernalia, or tools designed to defeat locks or security devices;
• parts intended for medical implantation or treatment, life support, vehicle or aircraft safety systems, protective equipment, or other uses where failure could cause injury, unless we have agreed otherwise in writing;
• parts intended primarily for children aged 12 or under, or intended for repeated food or drink contact. Our parts are not tested or certified for either use;
• parts or technical data controlled under U.S. export laws, such as the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), other than items classified EAR99. Do not upload export-controlled technical data.

You also confirm you are not on a U.S. government sanctions or restricted-party list, and that you will not export or re-export our parts in violation of U.S. law.

We may review any file or order, and refuse or cancel it at any stage, without liability, if we believe in good faith that it breaks this section or the law. If we cancel, we refund the price of the cancelled part, except that if you knowingly submitted a prohibited item we may keep an amount covering work already done. We will not ship prohibited parts and may recycle or destroy them. We may report activity to law enforcement where required by law or where we believe someone's safety is at risk.

If you believe a file or order on BrallyWorks infringes your rights, email support@brallyworks.com with your contact details, the work or right concerned, enough information for us to identify the file or order, and a statement that your complaint is accurate and made in good faith. We may cancel orders or remove files in response, and we will close the accounts of repeat infringers.

Quotes are generated automatically from your file and the options you choose, and expire (currently 7 days after they are created). If a plate can only be made with a change to your file's settings (for example a different nozzle or build plate), we tell you and you must accept the change before ordering.

Manufacturing is paid in full at checkout through Stripe. Shipping is quoted and paid separately once your parts are ready, as described in our Shipping & Returns policy. Prices are in U.S. dollars. Sales tax is added where we are required to collect it and is shown before you pay.

If a quote or price is clearly wrong because of a technical error, we may cancel the affected part before production and refund you in full.

Please contact us before disputing a charge with your bank; most problems can be fixed faster directly. We may suspend accounts involved in chargebacks we believe are unfounded.

Start and finish times shown are estimates based on the current queue and printer availability, not guarantees. We will not change the material or color you selected without asking you first.

Parts are made by fused-filament (FDM) 3D printing. Normal characteristics of this process include visible layer lines, seams, marks where supports were removed, minor stringing, small dimensional variation, and color differences between spools and batches, and from what you see on screen. These are not defects.

We do not guarantee any specific dimensional tolerance, strength, heat, chemical or UV resistance, or other performance characteristic unless we agree to it in writing for your order. Parts are not tested or certified to any standard. You are responsible for deciding whether a part is fit for your purpose, and for testing it before relying on it, especially where failure could cause injury or property damage.

Inspection photos and printer camera snapshots are provided for information. They show the part at the time they were taken and are not a guarantee of fit, function or condition on arrival. Camera snapshots may be delayed or unavailable.

While your part is printing you may also be able to watch a live video from the printer camera. The live view is a convenience only: it may be delayed, choppy, limited to a small number of viewers at a time, or unavailable (for example if the printer's network connection drops), and it is not a promise about the print itself. It shows the inside of the printer and is provided for you to monitor your own order; you may not use it for any other purpose, and you may not try to access any camera other than the one for your own print. We do not record the live video (see the Privacy Policy for the still snapshots we keep).

If a print fails during production, we retry it at no charge or, if we cannot produce it, refund that part. If a part arrives materially defective because of our manufacturing process, or damaged in shipping, we will reprint it or refund it, at our choice, under the claim process in our Shipping & Returns policy.

This does not cover problems caused by the design or settings you supplied or accepted (for example thin walls, unsupported geometry, or tolerances your design depends on), the normal characteristics in section 9, or damage after delivery, from misuse, or from post-processing. To the extent permitted by law, reprint or refund is your sole remedy for a defective or damaged part.

Cancellations and refunds are handled as described in our Shipping & Returns policy. Finished parts are stored free for 30 days after they are ready. If you have not arranged shipping within 90 days after a part is ready, and at least 30 days after we have sent a reminder to the email address on your account, we may treat the part as abandoned and recycle or dispose of it without refund.

We ship to addresses in the United States only. Title to a part and the risk of its loss pass to you when we hand it to the carrier. This does not reduce the remedies for lost or damaged shipments that our Shipping & Returns policy gives you.

Each order includes a message thread with our team. Keep messages lawful and respectful, and do not send passwords, full card numbers or other sensitive information there. Messages are kept as part of your order record, and we may stop responding to or restrict a thread that is abusive.

You agree to receive transactional messages from us electronically, including sign-in codes, receipts, order and shipping updates, and replies to your messages. If you give us a mobile number for sign-in, you agree that we may text sign-in codes to that number. These texts are not marketing, are sent only when you request a code, and message and data rates may apply. To stop order-update emails, email us; receipts and sign-in codes you request will still be sent. We will not send you marketing messages without your separate consent.

Do not misuse the service: for example by uploading malware, trying to access other people's files or orders, bypassing rate limits or security, scraping, or placing orders you do not intend to pay for. We may suspend or close accounts that break these Terms. Sections 3 to 5 and 15 to 21 continue to apply after your account ends.

Except for the express commitments in section 10 and our Shipping & Returns policy, and to the maximum extent permitted by law, the service and all parts are provided "as is" and "as available." We disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Where the law does not allow an implied warranty to be disclaimed, it is limited to 30 days from delivery.

To the maximum extent permitted by law, neither Insomia Code LLC nor its members, managers, employees or contractors will be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, or the cost of substitute parts, arising from the service or any part, even if advised of the possibility. Our total liability for all claims relating to an order will not exceed the amount you paid us for that order, including its shipping.

Some jurisdictions do not allow certain of these limits, so they apply to you only as far as the law allows. Nothing in these Terms limits liability for fraud, or for death or personal injury caused by our gross negligence or willful misconduct.

You will defend, indemnify and hold harmless Insomia Code LLC and its members, managers, employees and contractors against third-party claims, and the resulting losses and reasonable legal costs, arising from your files or designs (including claims that they infringe someone's rights), your use of parts we make for you, a prohibited item you ordered, or your breach of these Terms.

Your agreement is with Insomia Code LLC only. No member, manager, employee or contractor of Insomia Code LLC is a party to it or personally responsible for our obligations under it.

Please read this section carefully. It requires most disputes to be resolved by individual arbitration and waives class actions and jury trials.

Informal resolution first. Before starting a claim, email support@brallyworks.com with a description of the dispute and the outcome you want. Both sides will try in good faith to resolve it within 30 days.

Arbitration. Any dispute that is not resolved informally and that relates to these Terms, the service or any order will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Arbitration Rules if you ordered for a business). The Federal Arbitration Act governs this section. The arbitrator may award the same individual relief a court could. Hearings may be held by video or in the county where you live, and claims under $10,000 may be decided on written submissions. Fees are paid as the applicable rules provide.

Exceptions. Either side may bring an individual claim in small-claims court, and either side may ask a court for an injunction to stop infringement or misuse of its intellectual property.

No class actions or jury trials. Claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding, and you and we each waive the right to a jury trial. If this class-action waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.

Opting out. You may opt out of this arbitration agreement by emailing support@brallyworks.com within 30 days after you first accept these Terms, with your name, the email or phone number on your account, and a statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules, and by the Federal Arbitration Act. Any claim that is not subject to arbitration will be brought only in the state or federal courts located in Florida, and you and we consent to their jurisdiction.

These Terms, the Privacy Policy and the Shipping & Returns policy are the entire agreement between you and us about BrallyWorks. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not transfer this agreement; we may transfer it in connection with a merger, acquisition or sale of the business. We are not responsible for delays or failures caused by events beyond our reasonable control, such as carrier disruptions, power or internet outages, equipment failure, supply shortages or natural disasters. There are no third-party beneficiaries except as stated in sections 16 to 18.

We may update these Terms. The version shown above identifies the current text, and each order is governed by the version you accepted when you placed it. Changes to section 19 will not apply to a dispute we already know about. Questions can be sent to Insomia Code LLC, doing business as BrallyWorks, at support@brallyworks.com.