Shipping & Returns

We ship within the United States. Checkout covers manufacturing only. Once your prints are finished you choose a shipping method and pay a flat shipping rate, shown before you confirm. Multiple finished prints can be bundled into one shipment for a single flat rate.

Please check your delivery address carefully. We are not responsible for shipments sent to an incorrect address you provided, though we will help where we can.

Production and delivery times shown are estimates, not guarantees. Carrier delays are outside our control.

You do not have to ship right away. We store finished parts free for 30 days after they are ready, then remind you by email. If you have not arranged shipping within 90 days after a part is ready, and at least 30 days after that reminder, we may recycle or dispose of the part without refund.

Because every part is made to order from your file, we cannot accept returns or refund orders simply because you changed your mind or the design did not meet your needs.

If a print fails during production, we will reprint it at no charge. If a part arrives damaged or materially defective because of our process or shipping, contact us within 14 days of delivery with your order number and photos of the part and packaging, and keep the packaging until your claim is resolved. We will, at our choice, reprint the part or refund the affected part. Issues caused by the uploaded design are generally not covered. Reprints are shipped back to you at no charge.

If tracking has not updated for 7 days, or your package has not arrived 7 days after its estimated delivery date, contact us within 30 days of the ship date. We will open a trace with the carrier and, if the package is confirmed lost, reprint and reship the affected parts at no charge or refund them and their shipping.

If the carrier shows a package as delivered to the address you provided but you did not receive it, tell us within 7 days. We will help you file a claim with the carrier, but we cannot guarantee a replacement.

You can cancel a print from its order page before production starts, and we will refund that print in full. If printing has already begun, cancelling asks us to stop the job: the printer is paused and our team reviews it, and we may keep an amount covering material and printer time already used and refund the rest. Once a print is finished it can no longer be cancelled.

Approved refunds go back to your original payment method through Stripe. We aim to issue them within 2 business days of approval; your bank may take 5 to 10 business days to show the credit. Shipping charges are refunded only for lost shipments as described above, or if we are unable to ship your order.

Email support@brallyworks.com for any claim or question.